Conflict resolution

Conflict in organizations is necessary and can be productive. For most organizations, conflict can generate innovative ideas and improved results. However, if conflict is not handled well it can blossom into a full-blown organizational feud, create enormous interpersonal stress, and diminish productivity, resulting in real bottom-line impact. This can happen at all levels in the organization, with particularly serious consequences at the executive levels. Ryan Bannerman Associates has developed methods to:

• diagnose the root causes of a conflict within an organization;
• provide actionable organizational, interpersonal, and individual recommendations to help resolve the problem;
• provide facilitation services;
• provide appropriate learning and team building after the main issues have been resolved to prevent recurrences and to help build personal and team resilience.

Nadine has helped resolve complex conflicts involving as few as two and as many as fifty people, conflicts that have developed over a period of several years, and conflicts that have reached a high level of intensity.

For coaching through a conflict, or for a workshop, contact Nadine.

Resources

Documents

Some of these documents are Portable Document Files (PDFs). Use Adobe Reader to view them; get it (free) here.

A Quick Reference on Bullying (PDF)

Causes of Conflict within Organizations (PDF) - learn more about diagnosing and resolving organizational conflict

Conflict Resolution Workshop Outline (PDF)

Dealing with High Conflict People (PDF)

Gradients of Agreement (PDF)

Styles Cheat Sheet (PDF)

Team Start up and Team Build Kit (PDF)

Team Meeting Facilitation Cheat Sheet (PDF)

Trust and Relationship Accounting (PDF)

Books

Clicking on the book title will take you to Amazon.ca, where you can buy the book online.

Difficult Conversations: How to Discuss What Matters Most (paperback) by Douglas Stone, Bruce Patton, and Sheila Heen

Get Out Of Your Own Way (paperback) by Mark Goulston

Getting to Yes: Negotiating Agreement Without Giving In (paperback) by Roger Fisher and William Ury

Just Listen: Discover the Secret to Getting through to Absolutely Anyone (hardcover) by Mark Goulston

 

Conflict is neutral

Conflict in itself is neutral. It is how conflict is handled that creates problems.